AXA Doctor at Hand is a 24/7 service, available wherever and whenever you need it. From a choice of appointments with GP’s or Advanced Nurse Practitioners for advice, prescriptions, tests or eligible referrals, AXA Doctor at Hand takes care of things seamlessly.
Anytime appointments
With AXA Doctor at Hand, appointments are available 24 hours a day, seven days a week, 365 days a year. You can see GP’s and Advanced Nurse Practitioners by video or phone. Advanced Nurse Practitioner appointments are available from 8am – 10pm*
There’s no need to fit in with fixed opening hours or be left hanging on the phone to make an appointment or to get the support you need.
Hand-picked network of healthcare professionals
Appointments are with qualified doctors and advanced nurse practitioners; experienced healthcare professionals handpicked by Doctor Care Anywhere. You can even choose whether you see a male or female clinician.All our clinicians are UK-registered with either the General Medical Council (GMC) or Nursing and Midwifery Council ( NMC). They are also specially trained in virtual consultation skills, ensuring that you receive the highest quality of care during your consultation.
See a clinician from anywhere
Booking appointments through the app couldn’t be easier. AXA Doctor at Hand
appointments are usually available within a few hours, and you can join from anywhere
in the world – at home or when you’re away.
Medical records at a touch
You will have a copy of your appointment notes uploaded directly to your patient record,
so you’ve got a reminder of the conversation you had with the clinician. Your full medical
notes can be sent to your NHS GP to make sure that everyone’s in the picture. Doctor-patient confidentiality is paramount. Your notes will be stored securely in your patient record.
When asked for an activation code, activate using your AXA Health membership number if you have one (found on your AXA Health membership documentation) or, if you don’t have an AXA Health membership number, use the activation code emailed to you by Doctor Care Anywhere.
To view all the features of AXA Doctor at Hand and for more information please visit
www.doctorcareanywhere.com/axa
Full Terms and Conditions can be found at www.doctorcareanywhere.com/terms-conditions-axa
This release includes various bug fixes and enhancements, specifically in the areas of prescription management and the booking journey. These updates aim to streamline user experience and improve overall system performance.
This update enhances the onboarding journey and also includes a variety of platform stability improvements.
This update includes bug fixes and enhancements to the booking experience, allowing patients to view their preferred clinician's 'Next Available' appointment time slots. Additionally, we have integrated the latest Onfido identity verification improvements to enhance the sign-up journey experience.
This update aims to enhance the inclusiveness of our platform while ensuring the highest standard of healthcare for all our users.
- Bug Fixes: Improved app stability for a smoother experience.
- New Feature: 'Sex at Birth' question added during the booking process for better health category/concerns eligibility assessment.
Our new multi-guardianship functionality is included in this release. This enables you to name up to two adults on your policy, as guardians for child dependents listed on your account.
These nominated individuals should either be a parent or legal guardian, and they will be able to attend appointments with the GPs or Advanced Nurse Practitioners on your behalf. They will also be able to access medical records and notes, manage prescriptions and referrals for these dependants.
This release contains bug fixes and enhancements.
This release contains bug fixes and enhancements.
This release contains a number of bug fixes and enhancements related to the booking journey.
We've made changes to our booking journey. Patients outside Great Britain (including Northern Ireland and EU 27 countries), can now book appointments through our dedicated Patient Experience Team via phone.
This release includes improves to the self-referral form for members with "working body" benefit as well as minor bug fixes to improve the user experience across the booking journey.
This release includes minor bug fixes to improve the user experience across the booking journey.
This release includes improvements to the patient booking journey; introducing Health Categories, new Health Concerns and information questions.
The latest version contains
- Support for new AXA account plans
- Performance improvements
This release includes minor bug fixes to improve the user experience.
This release includes some minor bug fixes to improve the user experience.
This release includes self-referral options for selected patient groups.
This release includes some minor bug fixes to improve the user experience.
This release includes some minor bug fixes to improve the user experience.
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
We’ve been working on a few behind-the-scenes improvements to show content on the app dynamically. Thanks for continuing to use Doctor Care Anywhere!
